Hours: Monday - Friday (37.5 hrs per week)
On behalf of our client, an international FMCG goods manufacturer, TRF Professional are Recruiting an Italian and French speaking Transactional Associate.
Reporting into the Transactions Manager the primary responsibility of the Transactions Associate - OTC is to support the transactional delivery of OTC, in particular for Account Receivables and Cash Collection activities.
Responsibility is to follow the flow of work, observing all key business controls to ensure all work completed under the remit is ‘right first time’ and adheres to the Group Policies.
Role and Responsibilities:
Allocate Customer payments
Review and manage customers aged debt
Chase customers for outstanding debt
Perform credit checks via credit reference agencies
Manage credit blocked orders
Prepare documentation for monthly controls and audit requirements
Ensure all SLA’s and KPI’s are met
Follow SSC OTC processes efficiently and effectively in line with the Group Credit Policy
Manage incoming requests through workflow and schedules activities appropriately
Strive to achieve best practice performance levels as per benchmarks agreed with the Transactions Manager and Head of Transactions
Champion customer service in the Transactions process area
Meet customer needs – Understand the importance of identifying and meeting the needs of external and internal customers, making sure issues are escalated timely and according to the Transactions Escalation Matrix
Operate effective process management, ensuring bottlenecks are addressed and work appropriately balanced (e.g through effective LEAN techniques)
Operate key business controls so that all work completed under remit is “right first time”
Seek to improve current processes
Maintain procedures for the on-boarding of any changes or new processes
Seek to develop understanding of SAP in order to identify standardisation opportunities across the Group
Office IT literate, preferably with advanced MS Excel skills
Fluent in English, Italian and French
Previous SSC/OTC experience desired
In return for the above the successful candidate will be offered a highly competitive salary and benefits, a modern working environment along with ongoing support and development.
Please apply, in confidence, to Jasmine Marland at TRF Professional, a specialist division of The Recruitment Fix Ltd.
Please note that we receive a high volume of applications. If you have not heard from us within 5 working days please assume that your application has been unsuccessful on this occasion.
Contact: Jasmine Marland
The Recruitment Fix Ltd
Duke Street Business Centre
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