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Transaction Associate

Ref: TRF/JM/41
Full Time
Location: Manchester
Hours: Monday - Friday (37.5 hrs per week)

The Recruitment Fix Ltd

On behalf of our client, an international FMCG goods manufacturer, TRF Professional are Recruiting an Italian and French speaking Transactional Associate.

Reporting into the Transactions Manager the primary responsibility of the Transactions Associate - OTC is to support the transactional delivery of OTC, in particular for Account Receivables and Cash Collection activities.
Responsibility is to follow the flow of work, observing all key business controls to ensure all work completed under the remit is ‘right first time’ and adheres to the Group Policies.

Role and Responsibilities:

  • Allocate Customer payments

  • Review and manage customers aged debt

  • Chase customers for outstanding debt

  • Perform credit checks via credit reference agencies 

  • Manage credit blocked orders

  • Prepare documentation for monthly controls and audit requirements

  • Ensure all SLA’s and KPI’s are met

  • Follow SSC OTC processes efficiently and effectively in line with the Group Credit Policy

  • Manage incoming requests through workflow and schedules activities appropriately

  • Strive to achieve best practice performance levels as per benchmarks agreed with the Transactions Manager and Head of Transactions

  • Champion customer service in the Transactions process area

  • Meet customer needs – Understand the importance of identifying and meeting the needs of external and internal customers, making sure issues are escalated timely and according to the Transactions Escalation Matrix

  • Operate effective process management, ensuring bottlenecks are addressed and work appropriately balanced (e.g through effective LEAN techniques)

  • Operate key business controls so that all work completed under remit is “right first time”
    Seek to improve current processes

  • Maintain procedures for the on-boarding of any changes or new processes

  • Seek to develop understanding of SAP in order to identify standardisation opportunities across the Group


  • Office IT literate, preferably with advanced MS Excel skills

  • Fluent in English, Italian and French


  • Previous SSC/OTC experience desired

  • Prior SAP experience is desired


In return for the above the successful candidate will be offered a highly competitive salary and benefits, a modern working environment along with ongoing support and development.


Please apply, in confidence, to Jasmine Marland at TRF Professional, a specialist division of The Recruitment Fix Ltd.


Please note that we receive a high volume of applications.  If you have not heard from us within 5 working days please assume that your application has been unsuccessful on this occasion.

Contact: Jasmine Marland
The Recruitment Fix Ltd
Duke Street Business Centre
Duke Street
OL15 8DL

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