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Customer Services Advisor

Salary: £17,000 - £19,000 DOE Per Year

Ref: LC/NES/CSA
Permanent
Full Time
Location: Rochdale
Hours: 8.30am-5.00pm


Northern Employment Services Ltd

Customer Service Advisor

Rochdale

£17,000 - £19,000pa DOE

Immediate start

Permanent opportunity

 

Our client are a specialist ecommerce business and they urgently require an experienced Customer Services Advisor to join their already established team.

 

Previous customer service experience is essential for this role.

 

Duties will include:

Administration / data inputting & CRM Management

Responding to customer service emails

Answering customer service telephone enquiries

Assist customers with product queries

Processing refunds

Processing customer returns

 

Skills/knowledge/experience

Must be IT Literate and conversant with Microsoft Office

Excellent attention to detail

Ability to solve problems effectively

You will need to be able to work in a team

You must be prepared to undertake professional training

 

Hours of work: 8.30am – 5.00pm Monday to Friday

 

As an ecommerce business they operate 365 days a year and as such flexibility will be required at certain times as occasional weekend & Bank Holiday work will be required.

 

Please note: only shortlisted candidates will be contacted.


Contact: Lucy Crampton
Northern Employment Services Ltd
Townhead Court
148 Yorkshire Street
Rochdale
OL16 1LD
01706 869444

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