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UK and Export Customer Services Representative

Permanent
Full Time
Location: Bury

Purpose of the role:

To be responsible for the effective processing of all orders with the specific objective of ensuring the highest level of service to the customer.

Accountabilities:

•To be accountable for the sales order processing function on all orders
•To be accountable for the processing of all invoices and credit notes
•To be accountable for the effective liaison with UK and Export Sales Manager and Distributors
Responsibilities:

•Responsible for providing cover and support for 1 other Sales Administrator in Order Processing duties
•Liaison with Operations & Despatch Teams
•Arrange collection and shipment of export orders
•Processing of all credit notes
•Reception/telephonist cover
•Arranging stock reserves
•Arranging customer returns
•Entering customer complaints on system
•Processing credit card and website orders
•Carrying out other general office duties that may be required
At leas 2 years solid experience in a Customer Services role, ideally with Export Experience. Must have excellent telephone manner and administrative skills. Knowledge of Microsoft Office required, Sage experience preferred.

81 York Street
Heywood
Rochdale
OL10 4NR
01706 627662
Email advertiser/Submit your CV

Date online: 22/05/2013

Glass Cutter/Stock Supervisor

Permanent
Full Time
Location: Rochdale

Duties:

Take delivery of Laminated glass stock
•Cut glass to size using semi-auto glass cutter
•Take delivery and correctly store aluminium channels and door furniture
•Occasional use of milling machine to prepare door frames
•Undertake delivery and collections of certain stock items
•Pick daily stock requirements ready for fitters to take to site
•Maintain/clean glass cutting machine
•Maintain clean workshop (inside and out)
•Other occasional duties such as helping fitters on site
Requirements:

•Experience of cutting glass using semi-auto glass cutting machine
•Experience of manually hanlding large glass sheets
•Ability to manange workload with minimal supervison
•Ability to manage stock requirements
•Phsyically fit
•Flexible and adaptable approach to work
•Full cleaning driving licence

81 York Street
Heywood
Rochdale
OL10 4NR
01706 627662
Email advertiser/Submit your CV

Date online: 22/05/2013

Technical Apprentice

Salary: Dep on exp Per Year

Permanent
Full Time
Location: Oldham
Hours: 8.30am - 5.00pm (Mon-Fri)

We have an excellent opportunity for a Technical Apprentice. Our client has a requirement for someone who wants to take advantage of a training and development scheme that can lead to excellent career progression throughout the company.
This person will be part of the technical department where they start to learn the business from how the machines work, product design, business management and will gain full working experience and knowledge of the textiles and automotive industry

Applications are invited from candidates who possess the following key skills
• A qualification / experience in an engineering and / or design discipline
• A qualification / experience in a textile discipline
• Experience / interest in New Product Design
• Tool room / machine operating experience
• Knowledge of CAD / Autocad inventor

The person
• Self motivated
• Excellent inter-personal skills
• Demonstrates a desire to succeed
• Interested how machines work
• Good problem solving skills
• Articulate
• Own transport would be an advantage

If you are looking for a role that can offer you a training and development schedule from shop floor to management within a company that has been established since 1926 and has a presence in many countries then please submit your CV which will demonstrate your suitability for the opportunity

We regret to inform you that only shortlisted candidates will be contacted

Townhead Court
148 Yorkshire Street
Rochdale
OL16 1LD
01706 869444
Email advertiser/Submit your CV

Date online: 21/05/2013

Retail Supervisor

Permanent
Full Time
Location: Rossendale

The purpose of this role is to assist the Managment Team in achieving maximum turnover in a well managed store with high standards of customer service, merchandising skills, communication and housekeeping by staff that are well trained and highly motivated.

Qualifcations/Experience required:

Experienced in Retail
Customer Focussed
Outdoor Pursuit retail experience or a keen interest in this area.

Personal qualities:

Excellent communication and customer service skills
Able to supervise and develop teams and individuals.
Flexible and willing
Prepared to work out of hours as necessary
Thrive on working on own autonomy and be able to make decisions.

Duties and Responsibilities:

Lead with vision by example

Assist Management in building an effective happy team who are fully trained and highly motivated

To supervise and train staff in being capable of offering customers the highest standards of sales advice and servcie

Accept full ownership of the department

Ensuring staffing levels are maintained by planning various staff rotas

Monitoring sales performance

Assist management in maximising business performance whilst maintaining operational costs/overheads

Ensure that stock is displayed effectively and replenished according to demand

Liaise with Health and Safety official

Responsible for Health and Safety Risk Assessments and Fire Drills in line with company procedure

Responding to customer complaints promptly and in a professional manner

Key holder duties

81 York Street
Heywood
Rochdale
OL10 4NR
01706 627662
Email advertiser/Submit your CV

Date online: 21/05/2013

Retail Manager

Permanent
Full Time
Location: Rossendale

Job description

The main purpose of this role is to be reponsible for the Management of store, employing around 50 staff, to achieve maximumu turnover in a well managed store with high standards of customer service, merchandising skills, communication and housekeeping by staff that are highly trained and motivated.

Qualifcations and Experience

Essential:
Previous Retail Management experience
Outdoor Retail experience or a very keen interest in outdoor pursuits/camping etc.

Desirable:

Basic knowledge of Health and Safety and consumers legislation

Personal Qualities:

Excellent communication and customer service skills
Able to manage & develop teams and individuals
Flexible and willing
Proactive approach to problem solving
Prepared to wrok out of hours as necessary
Thrive on working upon own autonomy and be capable of making decisions
Prepared to travel to other sites within the Company if necessary

Duties and Responsibilities:

Lead with vision and by example

Build an effective, happy team who are fully trained and highly motivated

To train staff in being capable of offering customers the highest standards of sales and service

Accept full ownership of the store and encourage staff to take responsibility for their actions

To monitor sales performance and awareness of best/slow sellers and take appropriate action

To increase the store's profile, this may include organising special promotions, displays and events

To maximise business performance whilst maintaining operational costs/overheads

Ensure stock is displayed effectively and stock replenished according to demand

Ensure that all procedures are followed regarding stock deliveries

Liaise with Health and Safety Officials

Responsible for Health and Safety Risk assessments and Fire Drills

Recruitment and Discipline of staff

Responding to customer complaints

Manage and inspire team to increase sales and ensure efficiency through delegation and effective time management

Staff appraisals

Implementing disciplinaries

Maintain absolute confidentiality with regards to Company figures and personnel information etc.

81 York Street
Heywood
Rochdale
OL10 4NR
01706 627662
Email advertiser/Submit your CV

Date online: 21/05/2013