Sysop to help Aintree Hospital improve IT

Aintree Hospital

Heywood based Sysop is to help Aintree University Hospital NHS Foundation Trust (‘Aintree Hospital’) improve its major incident response as well as running accredited SDI Service Desk Institute and ITIL service management courses for its IT people.

Aintree Hospital provides all the acute services for the region and employs around 4,000 staff including seventy IT and telecoms people.

Adam Sawle, Sysop director of professional services, said: “Our consulting-led approach to process and people improvement is more rigorous and longer-lasting than the tick-in-the-box training industry norm. It also helps us to ensure that any investment made in our services delivers a measurable return.”

John Speight, Aintree Hospital Head of IT, said: “This investment is all about improving what we do here and Sysop’s services are something of a one-stop shop for us, providing everything we need.

“Sysop are one of the few companies that are prepared to deliver training on-site, which in my view makes best use of staff time. They are also very price-competitive.

“A Sysop consultant ran a major incident workshop for our senior managers, which helped us to review what we have in place for any major incident response in the event of core system failure, looking at improvements we could make in key areas such as systems recovery and communication with others across the organisation. We are now making the process and procedural changes we need to be more responsive, 24/7.

“We prefer on-site to computer-based training as we think it makes optimum use of IT staff time and delivers better outcomes. Sysop’s SDI and ITIL courses are also IT team-builders for us, so an on-site classroom approach is the best one for us.” 

Sysop’s work for Aintree Hospital follows its recent appointment by the North West Skills Development Network which facilitates professional development for 4,500 NHS informatics staff across Lancashire, Greater Manchester, Cheshire and Merseyside.