Newhey care home receives improved CQC rating after inspection

Newhey Manor Residential Care Home

A Newhey care home has gone from requiring improvement to being rated as ‘Good’ by Care Quality Commission (CQC) officials.

Operated by Lilycare, Newhey Manor Residential Care Home was given an overall rating of ‘Good’ by the CQC following a surprise inspection earlier this year. The service was rated ‘Good’ in all areas except responsiveness, which was rated as ‘Requires Improvement.’

Newhey Manor has 24 single rooms, a large communal lounge, a dining room and access to a large playing field at the rear of the building. At the time of inspection, there were 21 people living at the home.

During the previous inspection in March 2017, inspectors found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This was because care records were not clear and accurate, and systems to monitor the quality of the service did not ensure people were not at risk of harm or injury.

During this inspection, officials found the provider had complied with the previously breached regulations, the service was no longer in breach, and all other regulations were being met.

Inspectors praised the home for being safe and secure, noting that staff understood their responsibilities to keep people safe with procedures in place to protect vulnerable people from abuse. Care plans showed attention to detail where a risk was identified and showed a good understanding of users’ individual and diverse needs.

Medicines were well managed, and there were good systems in place to allow for covert medicines and as-required medicines to be administered safely. The service was willing to listen to positive criticism and act on any advice provided, seeing mistakes as an opportunity for improvement and to learn from errors.

Staff worked well together, shared tasks equally, and were well-trained and knew the people they supported.

Inspectors noted that staff members were caring and treated people with dignity and patience. Service users were consulted when the menu was being planned and attention was paid to their dietary needs.

Visitors were always welcomed, and the service presented a homely feel with a caring ethos.