Rochdale Online - Jobs


Customer Service Officer

Full Time
Location: Heywood

Northern Employment Services Ltd

Customer Service Officer


Permanent Position

Hours, Mon – Thu 08:30 – 17:00, Fri 08:30 – 16:30

Salary, £19,512

We have an exciting opportunity as a Customer Services Officer for our client located in the Heywood area, a well-established supplier who are known worldwide. As a Customer Services Officer you are the initial contact between the customers and the company and are responsible for maintain that excellent customer relationship.


  • As first point of contact deliver exceptional customer service through phone, email, social media etc.
  • Identify ways to improve customer experiences by using appropriate questioning and applying product knowledge to ensure customers are receiving products suited to their requirements.
  • Process customer requests accurately including all data input, pricing and delivery information whilst adhering to data protection guidelines, whilst using a variety of software packages.
  • Professional approach to customer care and supporting customer needs where appropriate.
  • Work towards agreed targets and call measures.
  • Promote new and existing products, encouraging leads and sales conversions.
  • Working with customers and colleagues in order to provide excellent customer service and working relationships.
  • Handle all customer complaints, dealing with efficiently and effectively and processing solutions.
  • Liaising with all departments including deliveries, arranging for collections and documenting all details accurately.
  • To complete any personal training and development.
  • To provide support and assistance to work colleagues through mentoring and sharing ideas.

Skills and Experiences

  • Customer service experience
  • Telesales or direct sales background
  • Worked and exceeded sales targets.
  • Experience in a medical environment ( Beneficial)
  • Computer literate
  • Excellent written and verbal skills
  • Persuasive telephone manner
  • Confident, enthusiastic and compassionate

Unfortunately due to a high number of applicants we will only contact those that are shortlisted for this position.


Contact: Lynne Townsend
Northern Employment Services Ltd
Townhead Court
148 Yorkshire Street
OL16 1LD
01706 869444

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