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Service Coordinator

Salary: £20,000 Per Year

Ref: LCVR03294
Permanent
Full Time
Location: Rochdale


Recruitment Solutions (NW) Ltd

My Client is currently looking for an experienced Service Coordinator to join their busy and fast paced team based on the outskirts of Rochdale 

The main purpose of the role is to manage and optimise the working day of a team of Field based Engineers to achieve the highest levels of Customer Service in line with agreed SLA's. You must have previous experience in a similar role to be considered - you will need to be able to hit the ground running! 

Daily duties and responsibilities;

  • Manage and allocate the daily workload of a team of Field-based Engineers depending on location and required skill set for the job
  • Maintain regular contact with Engineers to ensure deadlines are on track to be met in line with Customer SLA's and to answer any queries 
  • Monitor and move work between Engineers depending on priority of the job to achieve maximum results 
  • Keep Customers updated regularly on the status of the installation / job and handle any queries they may have 
  • Develop and maintain effective relationships with Managers across the business 
  • Ensure all jobs are updated and accurately closed off on the in-house database once completed 
  • Update and maintain any Client databases and Portals as required / requested 
  • Promote Health & Safety standards - ensuring Compliance with Statutory and Company requirements 

My Client is looking for a robust and confident character - you must be able to hold your own when dealing with Engineers and Customers! 

It can be a chaotic and stressful working environment so you must be able to cope well under pressure

Working hours Monday - Friday 9am - 5pm - there could be times when this will need to be flexible to suit the business / Customer needs 

 

We regret that only shortlisted candidates will be contacted 


Contact: Louise O'Brien
Recruitment Solutions (NW) Ltd
35 Church Stile
Rochdale
OL16 1QE
01706 712388

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