Zen leaves 'big four' telecoms providers in their wake at PC Pro Awards 2019

Date published: 12 October 2019


Rochdale based Zen Internet has been named PC Pro’s Best Broadband Provider for the 16th consecutive year. The independently-owned telecommunications and technology service provider was also awarded Best Web Host at the PC Pro Awards ceremony that took place recently in London.

With an overall rating of 95%, Zen came out on top of its competitors in four of the five judging criteria in the Best Broadband Provider category – Customer Support (98%), Reliability (97%), Speed (91%) and Buy Again (99%). It also scored strongly on Value (89%) with only one provider scoring ahead in this category at 91% and the next best coming in a complete ten percentage points behind Zen at 79%.

The results place Zen a world apart from the “big four” telecoms providers that have come to dominate the market.

Completing the survey as part of the awards process, customer Tanya Taylor commented, “Never had a single complaint about Zen, the line never drops and whenever I’ve contacted them they’ve been polite, friendly and willing to joke. Wish all companies were like them.”

Another customer, Zygmunt Matkowski, said, “Zen is the best of the bunch by a country mile.”

In the Best Web Host category, Zen scored 94% coming in an impressive ten percentage points clear of the next best contenders again reinforcing the company’s reputation for customer service, reliability, speed and value.

 

Paul Stobart, CEO of Zen Internet
Paul Stobart

 

Paul Stobart, CEO of Zen Internet said: “These awards are voted by customers and you can’t get a better endorsement than that. We pride ourselves on our reliability and customer service, but we can never afford to take this reputation for granted. That is why we work tirelessly to ensure we are ahead of the curve when it comes to offering fair service across our product portfolio.

“We introduced our Lifetime Price Guarantee – Price for Life – initiative earlier this year to reward customer loyalty and we also demonstrated that we are keen to lead the way by being amongst the first providers to sign up to Ofcom’s auto compensation scheme back in April.”

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