Zen Internet secures £20 million in financing from NatWest

Date published: 05 November 2019

Rochdale-based Zen Internet, the UK’s largest independently owned telecommunications and technology service provider, has announced it has secured a £20m financing deal from NatWest Bank.

The new revolving credit facility from NatWest will allow significant investment into Zen’s network infrastructure, people and product offerings.

A Which? Recommended Broadband Provider, Zen will use the financing to accelerate growth as part of a five-year intensive strategy in a bid to challenge the “big four” telecoms providers – delivering award-winning customer service and reliability to business and residential customers across the UK.

Mike Malone, Director, Structured Finance, NatWest, commented: “We are delighted to be able to continue our support for such an exciting company. Zen has a well established track record and an ambitious growth strategy. We are pleased that we have been able to provide the financial support needed in order to deliver on its next phase of growth and support another exciting, high growth locally based business.”

“This is a very exciting time for everyone at Zen, including our customers and partners,” said Paul Stobart, CEO, Zen Internet. “As an organisation we will continue to focus on sustainable growth, rather than short term profit, ensuring that we do the right thing by our people, customers and partners. A portion of the funding will be used to refinance debt, whilst the balance will be reinvested into our network infrastructure, people and product offerings.

“We believe that through our exceptionally dedicated people, award-winning services and leadership, we are in a great place to do things differently and achieve our ambitious business targets over the next few years.”

As one of the first providers to sign up to Ofcom’s voluntary auto compensation scheme, Zen set itself apart from the competition, by extending the scheme to channel partners and wholesale customers.

The company also launched an industry-first lifetime price guarantee – Price for Life – earlier this year. With the industry known for punishing customer loyalty with higher prices, Zen customers can rest assured that as long as they remain a customer that they will not see a price rise.

“NatWest has a proven track record of supporting Zen through previous growth periods and we look forward to continuing our great relationship during this exciting period,” said Matt Kay, Chief Financial Officer, Zen Internet.

“The latest financing agreement is the result of some excellent support from our advisors KPMG and our lawyers Eversheds Sutherland.”

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