Zen comes top of latest Which? UK broadband survey again

Date published: 22 March 2021

Rochdale-based Zen Internet has again finished top of the latest Which? broadband survey of the UK’s internet service providers.

With an overall score of 70%, Zen was 8% clear of the next nearest provider, with the big four providers (Sky, BT, Virgin and TalkTalk) lagging behind in the 50-60% range.

The company has offices in Rochdale and Leeds and employs over 550 people. This latest accolade comes after Zen was included in the Sunday Times 100 Best Companies To Work For in February 2020 and has been named PC Pro magazine’s Best Internet Service Provider for 17 consecutive years.

Paul Stobart, CEO of Zen Internet, said: “In an incredibly tough year for everyone, having reliable broadband has become more important than ever. It has enabled people to stay in touch with loved ones, stream and download information and entertainment, work as productively as possible, and embrace the challenges of home-schooling.

“Given broadband’s importance, it’s vital that people can rely on their provider to deliver fast and reliable connectivity. We’re particularly delighted that Zen has once again performed well in the Which? broadband consumer survey, being recognised for the tireless efforts we are making to deliver the very best service to our customers after what has been a particularly demanding year for our industry.”

Continuing to ensure that it provides the leading customer service, technical support and reliability for which it is known, Zen gives its staff the autonomy to make decisions on the spot for customers, enabling speed of resolution and customer convenience.

With all of its call centres based in the UK, Zen has an in-house team that offers the full realm of support from provisioning and sales to issue resolution and technical know-how. Even with its customer service team dispersed across their respective homes throughout the past 12 months, Zen continues to strive to ensure any customer query is dealt with as quickly and effectively as possible.

Stobart added: “It’s vital such surveys continue to be done because UK consumers deserve to have an independent evaluation of the best offerings out there. Our continued success in the Which? survey is another way we demonstrate to our customers that we won’t rest on our laurels when it comes to the service we strive to deliver.”

The Which? Broadband Survey was completed by surveying over 4,478 Which? members about their broadband in January 2021.

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