Barton Kendal wins The British Property Lettings Award for Rochdale
Date published: 05 November 2021
Barton Kendal's Rochdale office on Yorkshire Street
Local estate agents Barton Kendal Residential has won the British Property Lettings Award 2021 – 2022 for Rochdale.
Established in 1966, the agency has two offices in the Rochdale borough – a main office based at 122 Yorkshire Street, Rochdale and another at Long Street, Middleton.
For the British Property Awards, ‘their Rochdale team performed outstandingly throughout the extensive judging period, which focused on customer service levels’, and have now been shortlisted for a number of national awards which will be announced shortly.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional, and national competition.
Agents who provide outstanding levels of customer service are rewarded with the award, which acts as a beacon to highlight these attributes to their local marketplace.
Ian Tweedley, Barton Kendal Residential managing director, said: “I am of course delighted that our wonderful team, who have worked through extremely difficult times over the past couple of years, have won this prestigious British Property Gold award.
"Barton Kendal pride ourselves on offering our clients a friendly but extremely professional service, and this award recognises all the teams hard work. It is a great achievement to have been recognised as the leading Estate and Letting Agent in the borough."
The Rochdale Lettings Team currently consists of lettings consultant Olivia Rhodes-Fruen and lettings manager Craig Duffy, who has been at Barton Kendal's Rochdale office for five years.
The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level.
The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels.
The judging criteria is both comprehensive and detailed exploring different mediums, scenarios, and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean, Director, The British Property Awards said: "Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation.
“If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
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