KeolisAmey Metrolink - new operator for Greater Manchester tram system

Metrolink

KeolisAmey Metrolink (KAM), a joint venture partnership of leading global public transport operator, Keolis, and infrastructure asset management specialist, Amey, has taken over the Greater Manchester Metrolink tram system from former operator, Metrolink RATP Dev Ltd (MRDL).

Key features of the contract include a major focus on improving operational reliability, and customer service and security – with an increased staff presence on the network, particularly in the evening and at weekends.

The contract, to operate as well as maintain the system, will run for up to 10 years.

The change in operator sees the appointment of Aline Frantzen as Managing Director for KAM. Ms Frantzen joins the business following 17 years with Yarra Trams, the world’s largest light rail network in Melbourne, Australia, which is also operated by Keolis.

Ms Frantzen said: “We are looking forward to working with TfGM, our partners and the community to implement our exciting plans for what is already a high-performing network. Our approach will be focused on collaboratively working to keep Greater Manchester moving and growing.”

KAM says it is committed to sourcing a minimum of 40 per cent of supplier contracts within 25 miles of Greater Manchester and creating more than 300 jobs including drivers, apprenticeships and traineeships over the course of the contract.

Over 60 of those new jobs have already started, following the recruitment of additional Customer Service Representatives and Travel Safe Officers, as well as more drivers.