Millions of O2 customers left unable to get online

Date published: 06 December 2018

Millions of O2 customers have been left unable to get online or use 3G and 4G services after a technical fault has caused a UK-wide outage today (Thursday 6 December).

The outage also affects providers which use the O2 network such as Tesco Mobile, Sky Mobile, Giffgaff and Lycamobile.

A spokesperson for O2, which is owned by Spanish telecoms giant Telefonica, said: “Our technical teams are working on the issue with high priority and are working closely with one of our third-party suppliers who has identified an issue in their system which has impacted mobile services globally.

“We are really sorry and working as hard and as fast as we can to fix this."

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