Boots introduces charge for prescription deliveries from store

Boots, pharmacy-led health and beauty retailer

Boots has begun charging for prescriptions delivered from store, Rochdale Online can reveal. 

Boots recently launched an online repeat prescription service, which includes free delivery for all patients.

For patients who wish to have their prescriptions delivered from store, rather than from the online service, Boots has begun charging for delivery for new patients.

Patients can choose to pay a one-off fee of £5 for delivery or subscribe to 12 months of deliveries for £55.

Later this year, the charge will be extended to existing patients.

Boots will continue to provide a free delivery service from store for the most vulnerable patients including those who are receiving end of life care or where an emergency delivery is needed.

Richard Bradley from Boots said: “Community pharmacy is unquestionably facing challenges and we need to adapt our offer to respond.

“As a result, we have invested heavily in digital technologies to offer a free, easy-to-use service for delivery of repeat prescriptions ordered online.

“Patients who make use of the in-store service will be required to pay for delivery should they require it, with exceptions in place to cover our most vulnerable patients in circumstances where their care necessitates delivery.”