Rochdale Online - Jobs


Complaints Handler / Advisor

Salary: Up to £19,000 Per Year

Ref: LCVR03281
Full Time
Location: Rochdale

Recruitment Solutions (NW) Ltd

My Client is currently looking to appoint an experienced and professional Complaints Handler to join their busy and growing Compliance and Complaints department

You will be responsible for investigating, managing and resolving Customer Complaints, ensuring they are documented correctly t ensure accurate and timely follow up. You will ensure the right outcome is gained for both the company and the Customer in line with regulations and processes - this could mean working in conjunction with relevant internal departments and third parties.

Daily duties and responsibilities will include;

  • Provide high quality, professional advice and support when dealing with telephone calls and correspondence
  • Investigate each complaint thoroughly and competently, obtaining additional information where necessary
  • Ensure that all complaints received are resolved successfully and in line with FCA's 'Treating Customers Fairly' principles and regulations
  • Communicate professionally with various contacts - internal and external where required - this could include the Financial Ombudsman Service
  • Record and monitor the progress of each complaint on the in-house database
  • Compose accurate letters / correspondence as required
  • Complete ad hoc requests as required by Management including producing any statistical reports relating to Complaints data

You must have previous experience of managing and resolving Complaints to be considered for this role - previous knowledge/ experience within Financial Services would be a major advantage

My Client offers a beautiful modern and open plan working environment and on-site parking is available

Working hours Monday - Friday 9am - 5pm (possibly some flexibility with these hours)


We regret that only shortlisted candidates will be contacted

Contact: Louise O'Brien
Recruitment Solutions (NW) Ltd
35 Church Stile
OL16 1QE
01706 712388

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