Rochdale Online - Jobs


Telephonist and Administration Apprentice

2 positions available

Salary: £166.50 Per Week

Ref: 7819
Full Time
Location: Middleton
Hours: 37

Rochdale Training

RMC Business Services takes care of your administration needs giving you the time to run a successful business.

RMC Business Services Limited is relocating to Greengate in Middleton; the business is looking for an eager Apprentice who wants a career with this highly dynamic business.

RMC Business Services Limited is the 'administration office' to a number of businesses within sectors such as: Medical, Construction, Financial, Commercial/Residential real estate, IT plus more.  So whether it’s simply taking a phone call, making an appointment, booking a flight, or co-ordinating and overseeing an £80K shipment to ensure its arrival from China to Cyprus, we are the catalyst that ensures the smooth running of all our clients operations.

To support and oversee the effective flow of information for upwards of 17 clients within various sectors, taking telephone calls and fielding these to other members of staff.  To act as a personal telephonist to each client by organising phone calls and anticipating requirements of the client and ensuring their needs are met. 

Duties will include:

  • Operating a busy switchboard and liaising with a variety of clients on a daily basis.
  • Taking telephone calls in a professional manner and directing the call appropriately.
  • Making appointments where necessary.
  • Organising the admin activities with colleagues that facilitate the smooth running of the office ensuring the office runs efficiently.
  • Liaising with clients on a daily basis and sub contractors.
  • Dealing with emails daily.
  • Resolving complaints on the telephone.
  • Have access to amend and update various client websites.
  • Any other administrative tasks as and when required.

    With full training and an in house mentor, you will be supported every step of the way.

Desired skills

  • Confident, well spoken and polite
  • Professional appearance
  • Excellent communication skills both verbal and written
  • Knowledge of Microsoft Office and other IT Systems is essential
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to organise, multitask, prioritise and work under pressure

Personal qualities

  • Flexibility
  • Verbal and written communication skills
  • Attention to detail
  • Good judgment
  • Innovative
  • Confidence
  • Team Player

Desired qualifications

GCSE Maths and English Grade A*-C  (4-9 grade)

Experience is desirable, but not essential. A good work ethic with confident personality is essential.

Things to consider


Contact: Nathan Finn
Rochdale Training
Fishwick Street
OL16 5NA
01706 631417

Email advertiser/Submit your CV