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Admin / Customer Service Clerk

Salary: £18,000

Ref: LCVR03397
Permanent
Full Time
Location: Walkden, Manchester


Recruitment Solutions (NW) Ltd

My client is currently looking to recruit an outgoing and confident person to join their very successful and well-established business due to a continued increase in workload in their Reservations / Customer Service team 

The main purpose of the role is to accurately manage and process bookings and reservations and handle all enquiries relating to services on offer. You must be able to cope under pressure - this is an extremely busy team! NO SALES is involved in this role - 85% of their bookings made are through repeat business! 

A typical day in this role will include;

  • Processing bookings via telephone, online and email 
  • Dealing with the full booking procedure - processing payments, sending booking confirmations and basic Invoicing
  • Liaising with 3rd Party contacts / companies on behalf of the Customer to organise various elements of the booking 
  • Preparing final itinerary details for customers 
  • Liaising with Accounts department regarding payments made / outstanding
  • Collating information for various reporting purposes 
  • Ensuring all records are kept updated and accurate
  • Involvement with special projects or other areas of the department / business as required 

This is an excellent opportunity to join a modern, dynamic and hugely successful business at a time of continued growth

They offer an excellent working environment with their modern, open plan office set up. They are centrally located with parking available and they are very close to Train links 

Working hours Monday - Friday 9am - 5.30pm - no evening or weekend work! The client also offers a generous holiday package of 25 days plus Bank Holidays 

 

We regret to advise that only shortlisted candidates will be contacted 


Contact: Louise O'Brien
Recruitment Solutions (NW) Ltd
35 Church Stile
Rochdale
OL16 1QE
01706 712388

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