Rochdale Online - Jobs


Sales Order Processor / Customer Service

Pay Scale: £17,000 - £18,000
Ref: JSVR03377
Full Time
Location: Rossendale

Recruitment Solutions (NW) Ltd

You will work as part of a fast-paced Customer Service team dealing with enquiries and Orders from Customers – including retailers and Consumers by phone, email and online.

Duties will include:

  • Processing of Customer Orders via telephone and email
  • Manage orders on several despatch and mail order accounts – this includes accuracy of processing Customer orders and management of the Customer portal
  • Resolution of delivery. invoice queries – liaising with warehouse and relevant carriers and haulers
  • Manage Support tickets to ensure timely response to Customer queries
  • Updating reports using Microsoft Excel
  • Respond to new initiatives and processes that are brought into practice and make sure hey become part of the Customer Service delivery
  • Identify and manage complaints and work towards a fair outcome
  • Answer queries confidently using training materials provided

To be considered for this role you will need to have previous Sales Order Processing experience and be confident with Customer Service.

You will need to be a confident communicator, be self-motivated and be confident in making your own decisions

Please call the office and ask to speak to Joanne Sizer to discuss this in more detail

We regret to advise that only shortlisted Candidates will be contacted for this role

Contact: Joanne
Recruitment Solutions (NW) Ltd
35 Church Stile
OL16 1QE
01706 712388

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