Citizens Advice Rochdale can help you find a way forward

Date published: 17 November 2020

Citizens Advice Rochdale is encouraging people to access its free and confidential support in the coming weeks and months.

With the closure of its face-to-face services, the free advice service has increased capacity on its phone line and web chat, while introducing video appointments and producing advice videos for social media.

Since April, Citizens Advice Rochdale has helped over 2,100 Rochdale residents with more than 8,000 issues.

A spokesperson for Citizens Advice Rochdale: "Despite the additional demand on service, and the influx of new, often complex queries related to coronavirus, we’ve been delighted to continue to receive over 90% positive feedback from clients.

"We’re here for everyone, and it’s crucial that our service continues to reach those who need us, including those who don’t have access to the internet, or don’t have the digital skills to get online and access support. 

"We’ve adapted our service to meet the diverse needs of our communities, and ensure that no one is left behind."

A recent client said: “Phoning Citizens Advice was the best move I made. 

“I was hesitant at first, I took a couple of weeks contemplating it but I made that call as a last resort and I am so, so glad I did. Thank you for all you have done to help me overcome these hurdles.”

Anyone who would benefit from free, confidential advice on benefits, work, debt and money, immigration, consumer rights, housing, family issues, law and courts or problems with healthcare is encouraged to access the service. 

Get help

  • Access self-help resources 24/7:
  • Chat with online: (9am-5pm, Monday - Friday)
  • Call: 0300 330 9073 (8.30am-5.30pm, Mon-Fri) A callback service is offered to those who need it.
  • Video appointments are also available.
  • GM out of hours helpline - call or send an SMS to 0161 850 5053 between 6pm to 9pm seven days a week.

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