Citizens Advice calls for inclusive support for digital landline transition

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The technology that is used to make landline phone calls is due to be upgraded

The UK’s telephone network is being upgraded, and landline services are changing. For decades, landlines have been delivered through an analogue network, but this is being replaced with newer digital technology. The upgrade is expected to be complete by 2025.

These changes will impact everyone who has a landline they’d like to keep using; soon these will all work via a broadband connection.

While the transition to digital phonelines will be straightforward for most people, it’s essential to recognise the potential impact on those who have additional support needs or rely heavily on their landline connection.

Citizens Advice in Stockport, Oldham, Rochdale and Trafford (SORT) wants to ensure that everyone in Greater Manchester has the support they need to make the switch, and that those who depend on their landline always have access to a reliable service.

Here are 3 key things that Greater Manchester residents should be aware of ahead of the transition to digital phone lines:

• If you or someone you know uses a telecare device connected to a phone line (such as a fall monitor, lifeline, or personal alarm), you should contact the provider of this service so that they can advise on how the switch could affect you
• If you have other devices connected to your phone line, such as alarm systems, you might need to upgrade your device to make sure it is compatible. If you are unsure about how a device in your home or business might be affected, contact the equipment supplier or manufacturer to find out whether it will remain functional on a digital phone line
• You should tell your telecom provider now if you have no other way of making emergency calls. Digital landlines cannot carry a power connection, so in the event of a power cut, they will not work. If you have a mobile phone, you can still use this, but if you’ve no other means of calling the emergency services, your telecoms provider will offer a solution to allow calls to be made to emergency services

Stuart Pearson from Citizens Advice SORT Group said: "It’s crucial that local authorities and support organisations work with industry to identify vulnerable households and ensure that no one is disconnected without a suitable alternative connection. As individuals we should also be looking out for neighbours or friends and family who may be vulnerable and in need of support during the switchover.

"Please reach out to your local Citizens Advice service if you need help when speaking with your supplier."

Check how switching to a digital landline might affect you on the Ofcom website.