Domestic abuse victims offered specialised service for improved support access

Date published: 16 May 2024

Victims of domestic abuse are being offered a new, specialised service aimed at improving access to crucial help and support.

A joint effort between Rochdale Borough Council, Victim Support, WHAG (formerly Woman’s Housing Action Group), Rochdale Connections Trust, and 24-7 Locks, the service introduces a new approach, offering safe accommodation and comprehensive support tailored to victims and survivors.

A key feature is the establishment of a single point of contact, streamlining access via a dedicated phone number and email address.

The system will facilitate all matters related to domestic abuse, from advice and referrals to accommodation and ongoing support.

Crucially, the service is open to self-referrals as well as referrals from partner agencies, ensuring a responsive and inclusive approach to tackling domestic abuse within the community.

This initiative marks a step forward in safeguarding and assisting those affected by domestic abuse in Rochdale.

Kuiama Thompson, director of public health and communities for Rochdale Borough Council, said: “We look forward to working with our partners and want to thank everyone who have been involved in bringing this partnership together.

“At the core of our vision is the commitment to deliver value to our residents and to keep everyone safe. This new domestic abuse model aims to do just this. We can help find the right support for victims and those who carry out harm.

“We take domestic abuse very seriously and no one should feel unsafe. This easily accessible service will help people find the right advice, one to one support and accommodation for victims, survivors and anyone affected by domestic abuse.”

Kirsty Rhodes, chief executive officer for WHAG, said: “As a local organisation WHAG are delighted to be part of the partnership.

"The importance of a safe home cannot be underestimated. Being able to support the safe accommodation offer to ensure that individuals and families have a safe and welcoming home, when in need of a secure and stable environment is vital. WHAG is committed to delivering a quality service to the Rochdale Borough community.”

Val Hamilton, area manager at Victim Support, said: “We are thrilled to be launching this much-needed service for anyone affected by domestic abuse in the borough of Rochdale. After seven years of working with Rochdale Borough Council to provide high-quality support for victim-survivors, we look forward to taking on the leading role in this new service.

Nick Bearne, client manager for 24-7 Locks said “We are looking forward to providing the home security element of the new domestic abuse support model.

“We have been providing similar services across different parts of the country for the past 10 years. We look forward to using our knowledge and experience for the benefit and safety of those in need within the Borough of Rochdale. Our core belief is that everyone has the right to feel safe and to sleep soundly within their own home”.

Rochdale Domestic Abuse Services:
0161 507 9609
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