Six months for a reply to an appeal against a parking ticket

A resident sent in an appeal against a parking ticket, on 19 August 2017 and it took until on 20 February 2018 to get a reply.

Tom Bishop said: “I thanked the council for responding to my car parking charge challenge, but why has it taken over half a year for them to respond?”

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The appeal letter

19 August 2017

Dear Sir / Madam,

I believe that this penalty should not be paid and I wish to challenge this please. My vehicle had a valid ticket and I have attached the details. It appears that the ticket fell off the window and landed upside down. This was absolutely unfortunate circumstances beyond my control, but as you can see, I do have a valid ticket which I will continue to retain this in the meantime. I would be most grateful if you could understand the genuinely unfortunate circumstances, and I look forward to hearing from you in due course.

Your sincerely,

Tom Bishop.

The reply

20 February 2018

I am pleased to inform you that I have accepted your explanation in response to the Penalty Charge Notice detailed above.

Please note this waive does not set a precedent for any further Penalty Charge Notices which may be issued.  Any future Penalty Charge Notices incurred as a result of this contravention may not be waived.

The Penalty Charge Notice served in connection with the contravention has now been cancelled.

Yours sincerely

Parking Services