Rochdale Town Centre Business Awards 2010/2011 - Employee of the Year

Organisation: &N Services
Nominated by: Paul Turner-Mitchell, Owner

Roberto has been employed Paul Turner-Mitchell, in Rochdale town centre, for nearly 9 years.

He has shown continued commitment and dedication that has ultimately resulted in the success of their small business.

Roberto has a passion and desire to offer an excellent all round service to customers.

His clear enthusiasm for success and in depth knowledge of their area of business is displayed by their high customer retention ratio and the number of new customers he has added to their client portfolio through word of mouth.

Roberto has a keen eye for attention to detail, he is extremely conscious of the company’s key performance indicators which are specifically aimed at customer satisfaction whilst ensuring maximum profitability for the company.

Roberto regularly visits all of their major clients up and down the country constantly seeking constructively feedback and looking at ways to improve the level of service he and his team can deliver.

Roberto often writes articles of interest for the national legal press, within his own time, and is regarded by his peers as an expert in the field of legal costs. This has led to the company having over 50 Solicitors nationwide.

Roberto is a leader. He is committed and his support and dedication is unquestionable.

He is a prized asset of the company. His unprecedented level of motivation is ‘infectious’ upon his team. Above all, he values and understands clients.